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Returns & Exchanges

Cancellation/Refund Policy
Dalen will happily refund your purchase price if you are not satisfied. The length of the warranty varies by product. The exact length of warranty information can be found on the appropriate product page.

To get a refund on landscape fabric:
Send your receipt and a letter stating the reason for the refund to the address shown below. Allow 4 to 6 weeks to process.

To get a refund on all other products:
Return the product to the address below along with your receipt and a written note describing the reason for your dissatisfaction.

If the item is defective in any way (the defect should be immediately observable) and you would like a replacement, it should be returned within 30 days along with the receipt and a brief explanation stating the reason. This is not applicable to landscape fabric or any product with a conditional warranty.

Dalen Products Inc.
Customer Service Refund Department
700 Dalen Lane
Knoxville, TN 37932-3099

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